Question 1

What documents do I need to rent a car?

Accepted Answer

A valid driving licence, passport or ID, and a credit or debit card in the driver’s name.

Question 2

Is insurance included in the rental price?

Accepted Answer

Yes. Every booking includes full insurance with zero excess. A refundable deposit of €100–€200 covers fuel, keys, and interior.

Question 3

Can I cancel or modify my reservation?

Accepted Answer

Yes, free of charge up to 24 hours before pickup.

Question 4

What is your fuel policy?

Accepted Answer

Return the car with the same fuel level as at pickup.

Question 5

Is there a minimum age to rent a car?

Accepted Answer

Minimum age is 21. Drivers 21–25 and over 65 pay a small surcharge.

Question 6

How does airport pickup work?

Accepted Answer

At Alicante — free shuttle to our parking in 2 min or personal delivery. At Valencia — we bring the car to you. Night pickup available.

Question 7

Do you offer long-term rentals?

Accepted Answer

Yes, from 1 day to several months. Contact us for long-term rates.

Question 8

Can I pick up the car at night?

Accepted Answer

Yes. Night pickup and return is available at Alicante Airport, Valencia Airport, and our Torrevieja office. Your manager will arrange everything in advance.

Question 9

Do you deliver the car to my hotel or apartment?

Accepted Answer

Yes. We deliver to hotels, apartments, train stations, or any address. Just let us know where you’re staying.

Question 10

What does the deposit cover?

Accepted Answer

The deposit (€100–€200) is refundable and covers key loss, smoking in the car, fuel shortage, or interior damage. Body damage is covered by your full insurance.

Question 11

Can I add an additional driver?

Accepted Answer

Yes. Additional drivers are available for a small daily fee. They must present a valid driving licence at pickup.

Question 12

Do you offer child seats?

Accepted Answer

Yes. Child seats, baby seats, and boosters are available. Add when booking or ask your manager.

Question 13

How do I contact you during my rental?

Accepted Answer

Every booking has a personal manager. Reach us via WhatsApp, phone, or email — we reply fast, even on weekends.

Question 14

Can I return the car to a different location?

Accepted Answer

Yes, one-way rentals are available. Let us know your preferred return point when booking.

Frequently Asked Questions